Sentinel Key Not Found E0209

To everybody getting “E0209 sentinel key not found” — When you paste your uuid into the keygen to create the licence.reg make sure you just use the last 8 digits (don’t use. How to solve sentinel key not found (H0007).

  1. Autodata Sentinel Key Not Found
  2. E0209 Sentinel Key Not Found Autodata 3.45
  3. Sentinel Key Not Found 0007

This document contains instructions for installing your Gemalto Sentinel SuperPro key so that you can use hardware-locked CrossWorks licenses. You only need to install the Sentinel drivers if you have purchased a 'Shared' developer license with a Sentinel SuperPro key.

In order to use your SuperPro key will need to install the Sentinel Driver, which is covered here, and the CrossWorks IDE which is covered separately.

System Requirements

Support for Sentinel drivers is provided for the following operating systems:

  • Windows (XP,Vista,7,8) Windows 10 is not officially supported by Gemalto as yet but appears to run without problems.)
  • Ubuntu (14.04 LTS and 16.04 LTS (32-bit and x64))
  • macOS (Mac 10.7.5 Lion to Mac 10.15 Catalina).

Installing the USB Drivers

Installing the USB Drivers - Windows

Download the 'Sentinel Driver' from here. At the time of writing, the Sentinel driver for Windows is at version 7.6.0 described as 'Sentinel System Driver Installer for Sentinel SuperPro, UltraPro and SHK'

  1. Before starting, ensure that your USB Sentinel is unplugged.
  2. Unzip the archive and run the Sentinel System Driver Installer.
  3. Click Next to move to the licensing screen.
  4. Read and accept the License Grant/Warranty statement.
  5. Click I accept the terms in the license agreement.
  6. Click Next to move to the Setup Type screen.
  7. Select the Complete installation option.
  8. Click Next to start the installation. Once installed, the InstallShield Wizard completes.
  9. Click Finish to close the Sentinel driver Installer.
  10. Once completed reboot your machine and insert the USB dongle.
  11. To check that the Sentinel driver has installed correctly, go to the Windows device manager >Universal Serial Bus controllers you should seen an entry for 'SafeNet USB SuperPro/UltraPro'.

Once complete, your key is ready for use:

Installing the USB Drivers - Ubuntu

  1. Before starting, ensure that your USB Sentinel is unplugged.
  2. Download Sentinel Protection Server from here
  3. Open a terminal window 'Ctrl + T' and change directory to the downloaded folder by default this is 'Downloads' in the home folder.
  4. cd to Debian_support/driver
  5. Ensure that 'execute' permissions are added to the shell script
  6. Run
  7. To check the correct installation of the Sentinel USB dongle. Using a terminal type lsusb You should see a list of USB devices connected to your Ubuntu machine. One should read something like
    Bus 001 Device 004: ID 04b9:0300 Rainbow Technologies, Inc. SafeNet USB SuperPro
NOTE: Don't be put off by the references to i386 when installing on a 64-bit version of Linux, it still seems to work

Autodata Sentinel Key Not Found

Installing the USB Drivers - macOS

  1. Before starting, ensure that your USB Sentinel is unplugged.
  2. Download the 'Sentinel System Driver' from here.
  3. Run the installer and follow the installer instructions. When prompted by the installer, make sure you allow the system extension signed by “SFNT Germany GmbH” to load.
  4. Once the installer has completed, insert the USB Sentinel into your Mac and start CrossWorks.
  5. Check the hardware locked license is detected by CrossStudio by clicking Tools > License Manager > Manage Activations. You should see a product activation listed as 'Sentinel License'.

What is a Windows 10 “big update”?

Starting with Windows 10, Microsoft has changed the manner in which they manage the release of the Windows OS.

Once Windows OS was a software product. Microsoft delivered various versions (Windows 98, NT, XP, and so on) and provided service packs or small patches for each of them.

Windows 10 is different. Windows 10 is not a software product but a service. Instead of releasing a new OS, Microsoft has been releasing new features to Windows 10 as a “big update” (or “big patch”).

[Windows 10 major big update]

Build 1607 2016 September Anniversary Update

Build 1703 2017 April Creators Update

Build 1709 2017 October Creators Update Fall

How is a Windows 10 big update distributed online?

Big updates are distributed in three ways:

  1. Microsoft Site. After the official release date, you can find a link to get the big patch on the Microsoft Windows 10 official product site.
  2. Microsoft Distribution Plan. Windows Update users cannot obtain a big patch by request – they are dependent on Microsoft’s distribution plan. Microsoft distributes the big patch as a Windows Update, but it is usually delivered 2-3 months after the official big patch release date. This is because Microsoft needs time to fix issues that are typically discovered by early installation from the Microsoft site.
  3. Insider Preview Program. Windows 10 users can get the latest big update before the official release via the Insider Preview Program, but these releases are categorized as “Preview Builds” and are not stable. Sentinel LDK does not support preview builds.

To prevent corruption of the secure storage (where SL AdminMode keys are stored), Gemalto highly recommends that users install or upgrade to the latest version (7.63 or later) of Sentinel LDK Run-time Environment before upgrading to the latest Win10 major upgrade. You can download latest Runtime package from here

Possible issues faced after Windows upgrade:

1. Sentinel LDK License Manager service no longer available

After the installation of a big update, you might see “Sentinel LDK License Manager” service installed but stopped.

Resolution: Manually start the service from the Computer Management – “Services and Applications” panel


set the “Sentinel LDK License Manager” service in “Startup type”= Automatic Delayed Start – this will cause the service to start a bit later after the system reboot, for this reason, the protected application searching for the HASP/LDK license should also start with a delay.

Note: make sure you are using the latest Sentinel LDK License manager, please check here

2. SL-AdminMode license disappeared

If you have upgraded your system to the latest build right after the release date, you might note that your existing SL-AdminMode license has been removed and is no longer visible in the Admin Control Center on the page at http://localhost:1947/_int_/devices.html.

Resolution: Make sure License Manager is active (as described in issue 1). If the Sentinel LDK License Manager service is not present, re-install the latest RunTime package from here

Note: make sure you are using the latest Sentinel LDK License manager, please check here

Your SL-AdminMode license will then be active again.

In case your Windows 10 OS was updated through an automatic Windows Update, your existing SL-AdminMode license should not be affected.

E0209 Sentinel Key Not Found Autodata 3.45

The issue does not affect SL-UserMode licenses or Sentinel HL USB dongles.

For any additional issues, please contact your Software Vendor or reach our Technical Support service if you are the Software Vendor.

Sentinel Key Not Found 0007

Gemalto Technical Support SM

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